Delivery & Returns

Ordering Online

Once you have browsed through our online catalogue, add any products you wish to purchase to your basket. When you have finished shopping click on the link to your cart and confirm the details are correct. Once you are satisfied follow the link to the checkout, and fill out the one page checkout. When you are ready to pay a new window will open up and pass you to either SAGEPAY or  Paypal depending on your selection, who provide a secure checkout area for our store. With Paypal you don't need a paypal account to pay, you can pay by card if you wish. We never see your card details. You can find out more about Paypal by visiting www.paypal.co.uk or www.sagepay.co.uk. You will receive a receipt from us confirming your order.

Delivery

Delivery is priced at a flat rate of £5.95 ex. VAT, irrespective of the size of the order. We aim to deliver 95% of all orders placed before 2pm (excluding certain items) by next day, but please allow up to 5 working days. Remote and offshore areas may be subject to additional charges and longer delivery. Please call for information. All deliveries must be signed for. If we are unable to deliver, a card will be left with a number to call to rearrange delivery.

Highlands, Islands and Northern Ireland may be subject to additional delivery charges. You will be contacted if this is the case and will have the option to cancel.

Lead Weights & Friction Stays Delivery

Delivery costs of lead weights and friction stays are subject to individual quotation at the time of order.

Returns

Please ring us or email us before returning an item so the return to be authorised. The customer pays for any delivery charges back to us unless the item is faulty or wrongly sent out. We hope to process all returns within 5 working days after receipt of return.

All items returning to us must be securely packaged and, unless faulty, must be in a saleable condition. When posting, please send 2nd class to avoid any unnecessary costs of postage and get a proof of postage (available over the counter in post offices free of charge).